For hygiene and safety reasons, we do not accept returns on intimate products once they have been opened or used. However, if you receive a defective or incorrect item, we are happy to assist you with a replacement or refund.
We accept returns or offer refunds under the following conditions:
Defective or Damaged Products – If your item arrives damaged or has a manufacturing defect, contact us within 7 days of delivery.
Incorrect Items – If you receive the wrong item, please notify us within 7 days of receiving your order.
Unopened & Unused Products – In some cases, we may accept returns for unopened, unused items in their original, sealed packaging within 14 days of delivery.
To protect the health and safety of our customers, we do not accept returns for:
Opened or Used Products
Lubricants
Lingerie (unless defective or incorrect)
Items Without Original Packaging
Contact Us – Email our customer service team at [sales@loverole.com] with your order number, issue details, and clear photos of the product (if applicable).
Approval & Instructions – If your request is approved, we will provide return instructions or process your refund.
Refund Processing – Once we receive and inspect the returned item (if applicable), refunds will be issued to your original payment method within 5-10 business days.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
If a refund is issued, it will cover the product cost only—shipping fees are non-refundable.
Refund eligibility is subject to our final approval.
We are committed to ensuring a smooth shopping experience. If you have any concerns, feel free to contact our support team.