We are committed to providing a safe, secure, and satisfying shopping experience while maintaining strict hygiene standards for intimate products.
For hygiene and safety reasons, we do not accept returns on intimate products once they have been opened or used. However, if you receive a defective, damaged, or incorrect item, our support team will gladly assist you with a free replacement or refund without requiring you to return the damaged item.
We aim to handle all requests fairly, transparently, and efficiently to ensure a smooth shopping experience for every customer.
If your item arrives damaged or has a manufacturing defect, contact us within 30 days of delivery with photos or videos. We will send a free replacement or issue a full refund immediately without requiring a return.
If you receive the wrong item, notify us within 30 days of delivery with photos of the package. We will dispatch the correct item or issue a full refund at no extra cost to you.
Products in their original, factory-sealed packaging can be returned within 30 days of delivery for a product refund.
Email our support team at sales@loverole.com within 30 days of receiving your order with your order number, issue description, and clear photos/videos if the product is damaged or defective.
For damaged or incorrect items, we will arrange a replacement or refund directly upon photo verification. For unopened product returns, our team will provide RMA approval and return authorization instructions.
Approved refunds will be credited back to your original payment method within 5–10 business days.
If you have any questions regarding returns, refunds, or your order, please contact our support team at sales@loverole.com. We are always happy to help.
